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Terms and Conditions
Last updated: July 31st, 2025
ELOKENCIA, TERMS OF SERVICE
July 31st, 2025
Elokencia ("Elokencia","or "we") provides a web-based software platform that delivers real-time insights into attendee sentiment and engagement during videoconferences and in-person meetings that are recorded (our 'Services'). These Terms of Service ('Terms') govern your access to and use of the Services.
Please read these Terms carefully. Section 16 includes a binding arbitration clause that requires most disputes to be resolved through final and individual arbitration, rather than in court or through collective legal actions. If you do not wish to accept arbitration, you may opt out by following the process described in Section 16.
By accessing or using our Services, you confirm that you have read, understood, and agree to be legally bound by these Terms and any referenced terms or policies. If you do not agree to all of these Terms, you may not use the Services.
If you have any questions about these Terms or our Services, please contact us at legal@elokencia.com. For information about how we collect, use, disclose, and otherwise process information about you, please see our privacy policy. To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.
1. Eligibility
You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years of age. If you use our Services on behalf of another person or entity, (a) all references to "you" throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person's or entity's behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.
2. User Accounts and Account Security
To access some or all of our Services, you may be required to create an account. You must provide accurate and complete information when registering and promptly update your account details if they change. You are prohibited from sharing your account credentials or allowing others to use your account.
We recommend using a strong, unique password for your account that you do not use on any other websites or online services. You are responsible for maintaining the confidentiality and security of your account credentials and must notify us immediately if you become aware of any unauthorized access to your account.
You are accountable for all activities that occur under your account, whether or not you have authorized those activities. Additionally, we reserve the right to reclaim usernames, including on behalf of third parties or businesses with legal rights or trademark claims to those usernames.
3. User Content
(a) User Content and Ownership
Our Services analyze engagement and participation in videoconferences and physical meeting discussions through the video and audio content and other content, such as messages, texts, photos, documents and other materials, as applicable that you share through or upload to the Services (collectively, "User Content"). You retain ownership of your User Content and, except for the license you grant in Section 3(b), as between you and Elokencia, you retain all other rights in and to your User Content.
(b) Use of User Content
In order to provide the Services to you, we need certain rights to access, analyze, and use your User Content. For this purpose, you grant Elokencia a nonexclusive, royalty-free, worldwide, fully paid, and sublicensable (through multiple tiers) license to use, reproduce, and analyze your User Content only for purposes of creating, providing, and improving our Services, without compensation to you or any third party. When you post or otherwise share User Content on or through our Services, you understand and agree that your User Content and any associated information (such as your username or profile photo) may be visible to others. You hereby irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding User Content that you may have under any applicable law or under any legal theory.
(c) Your Representations and Warranties
When you share or otherwise grant us access to User Content, you represent and warrant that (a) you are either the creator and owner of that content or have obtained all necessary licenses, rights, consents, and permissions to grant the rights outlined in these Terms; and (b) your User Content, as well as our use of it under these Terms, does not infringe upon the rights of, or cause harm to, any individual or entity. You acknowledge that you are solely responsible for the User Content you provide through the Services, including ensuring that any individuals featured in the content have been properly informed and have consented as required.
Additionally, you represent and warrant that when using the Services with end users, you will provide them with notice of our Privacy Policy and will maintain a process that enables those end users to exercise their rights under applicable privacy laws.
4. Prohibited Conduct and Content
(a) Prohibited Conduct
You agree not to use our Services if you do not meet the eligibility requirements outlined in Section 1, and to use our Services only for their intended purposes. While using our Services, you are solely responsible for your actions. Specifically, you agree not to:
Violate any applicable laws, contracts, intellectual property rights, or third-party rights, or commit any tortious acts;
Engage in harassment, threats, intimidation, predatory behavior, or stalking;
Access or attempt to access another user's account without their authorization and that of Elokencia;
Impersonate any person or entity or falsely represent your affiliation with any person or entity;
Sell, resell, or otherwise commercially exploit our Services;
Copy, reproduce, distribute, publicly perform, or publicly display any part of our Services unless explicitly authorized by us or our licensors;
Modify, create derivative works of, or remove proprietary notices from our Services;
Use our Services in ways that interfere with or disrupt others' use or that damage, disable, or impair the Services;
Reverse engineer, decompile, or attempt to uncover the source code or circumvent any security measures protecting our Services;
Employ data mining, robots, or other automated means to extract data from our Services except as expressly permitted in our robots.txt file and only to compile search results; note that Elokencia may revoke this permission at any time without notice;
Send unsolicited or bulk commercial communications such as spam, chain letters, or pyramid schemes;
Ignore or bypass instructions contained in our robots.txt file; or
Use the Services for any illegal or unauthorized purposes or to promote activities that violate these Terms.
(b) Prohibited Content
You may only post or share User Content that is non-confidential and for which you hold all necessary rights to grant Elokencia the license described in Section 3. You must not create, post, store, or share User Content that:
Violates these Terms or infringes on the rights needed to grant the license;
Is unlawful, defamatory, obscene, pornographic, harassing, threatening, invasive of privacy, abusive, inflammatory, fraudulent, or otherwise objectionable;
Encourages or provides instructions for illegal activity or violates any applicable laws;
Infringes upon intellectual property rights, including patents, trademarks, trade secrets, or copyrights;
Contains false or misleading statements or misrepresents your honest views or experiences;
Impersonates others or misrepresents affiliations;
Contains unsolicited promotions, political campaigning, advertising, or solicitations;
Includes private or personal information about others without their consent;
Contains viruses, malware, corrupted files, or other harmful content; or
In Elokencia's sole judgment, is objectionable or restricts others' use of the Services, or exposes Elokencia or others to liability or harm.
(c) Enforcement
Enforcement of this Section 4 and other provisions is at Elokencia's sole discretion. Failure to enforce these terms in some cases does not waive our right to enforce them in others. These Terms do not create any private right of action or guarantee that prohibited content will never appear in the Services. Although Elokencia is not obligated to monitor User Content, we reserve the right to remove, screen, or edit any content at any time for any reason, without prior notice.
5. Terms of Sale
By purchasing a Product through the Services (a "Transaction"), you agree to the terms set forth in this Section 5 (the "Terms of Sale").
Eligibility. To complete your purchase, you must provide a valid billing and shipping address located within a country selectable during the checkout process on the Service (the "Region"). We do not guarantee that the Services are suitable or accessible for use outside of this Region.
Restrictions. The Services are not authorized for resale. We may place a limit on the quantities that may be purchased per order, per account, per payment card, per person, or per household. We reserve the right, without prior notice, to refuse service to any customer or reject any order at any time and refund any money you have paid for such order.
Pricing and Taxes. Prices displayed on the Service do not include taxes. Applicable taxes will be added to your purchase total and itemized at checkout based on your jurisdiction. You will have the opportunity to review all taxes before confirming your purchase. All prices on the Service are subject to change at any time without prior notice. We do not collect taxes on items shipped to jurisdictions where we do not have a substantial nexus; in such cases, you are responsible for paying any applicable sales taxes directly to the relevant tax authorities.
Payment. When making a purchase through the Services, you may be required to provide certain payment information, such as your payment card number, expiration date, and billing address, to us or our authorized payment processors. You represent and warrant that you are authorized to use the payment method you provide for any transaction. We may receive updated payment information from your card issuer or payment provider and are authorized to charge your payment method, including any updated details, for all amounts owed under these Terms.
We may also require verification of your information before completing or acknowledging any transaction. You agree to pay all charges incurred by you or on your behalf through the Services at the prices and fees in effect at the time, including applicable taxes and shipping or handling fees. Should legal action be necessary to recover unpaid balances, you agree to reimburse us and our agents or vendors for all related costs, including reasonable attorneys' fees and legal expenses.
Subscriptions. Some Services may require enrollment in an automatically renewing payment plan (a "Recurring Subscription"). By purchasing such a Service, you authorize Elokencia to store your payment information and charge your payment method automatically at each renewal period, without requiring additional action from you. The duration of your Recurring Subscription will be disclosed at the time of purchase, and your subscription will automatically renew unless you cancel it.
If we are unable to charge your payment method as authorized during enrollment, Elokencia may, at its sole discretion: (i) invoice you for the Services and suspend access until payment is received; or (ii) attempt to update your payment information using third-party sources (e.g., your bank or payment processor) in order to continue processing the charge.
You can cancel your Recurring Subscription at any time through your account settings or by contacting us at support@elokencia.com. Please note that cancellations take effect at the end of the current billing period, and no refunds will be issued for subscription fees already paid. However, you will retain access to the subscribed Services until the end of that billing period.
Elokencia reserves the right to change subscription pricing at any time by posting the updated rates through the Services. Your current pricing will remain effective through the end of your active subscription period. After that, any continued use of the Services will be charged at the updated rate. If you do not agree to a price change, you must cancel your subscription at least one (1) day before the new pricing takes effect. If you do not cancel, your subscription will automatically renew at the updated rate and for the same duration as your original term, and your stored payment method will be charged on the first day of the new term.
Order Confirmation; Acceptance. Before completing a purchase, you will have the opportunity to review and confirm your order details, including your selected payment method. While we may send an email acknowledging receipt of your order, this does not constitute acceptance of the order or a commitment to provide the requested Service. Your order is not officially accepted until we display or send a formal order confirmation. Acceptance is considered final at the time that confirmation is issued. We must receive full payment before accepting and processing your order.
Refunds. Elokencia does not offer refunds for Services.
Reservation of Rights. Elokencia reserves the right, with or without prior notice, to: limit the availability of any Service or discontinue it entirely; set conditions on the use of any coupon, discount, or promotional offer; restrict or block any user from completing a transaction; modify available payment options for Services; and decline to provide Services to any user at its sole discretion.
6. Ownership; Access Grant
(a) Ownership
The Services, including all associated content such as text, graphics, images, photographs, videos, illustrations, and any other materials provided through or generated by the Services, along with all related intellectual property rights, are owned by Elokencia or our licensors and are protected under French and international intellectual property laws. Except where expressly stated in these Terms, all rights to the Services and their content—including intellectual property rights—are reserved by Elokencia or its licensors. This provision does not apply to your User Content, which remains your property or that of your licensors at all times.
(b) Limited Access License
Subject to your compliance with these Terms (including Section 4), we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your personal, non-commercial use. Any use of the Services beyond the scope expressly permitted in these Terms—without prior written authorization from Elokencia—is strictly prohibited, will result in the immediate termination of this license, and may constitute a violation of our intellectual property rights.
7. Trademarks
Elokencia's trademarks—including our name, logos, product and service names, slogans, and the overall look and feel of our Services—are the intellectual property of Elokencia and may not be copied, imitated, or used, in whole or in part, without our prior written consent. All other trademarks, registered trademarks, product names, and company names or logos appearing in connection with our Services are the property of their respective owners. Any reference to third-party products, services, processes, or other information by name, trademark, manufacturer, or otherwise does not imply endorsement, sponsorship, or recommendation by Elokencia.
8. Feedback
You may choose to voluntarily submit to us comments, suggestions, ideas, questions, original materials, or other feedback regarding Elokencia or our Services (collectively, "Feedback"). By doing so, you acknowledge and agree that Elokencia may use, reproduce, modify, publish, or otherwise exploit such Feedback for any purpose—commercial or otherwise—without any obligation to acknowledge or compensate you. Elokencia will retain exclusive ownership of any enhancements, modifications, or new products, services, or features that result from or are based on such Feedback. You also agree that Elokencia may treat all Feedback as non-confidential.
9. Third-Party Services and Third-Party Vendors
As part of the Services, Elokencia may (a) integrate with third-party technologies, products, or services—including videoconferencing tools—or (b) provide links to or information about third-party offerings (collectively, "Third-Party Services"). Elokencia does not endorse, warrant, or make any representations regarding these Third-Party Services or the providers offering them ("Third-Party Vendors"), including—without limitation—their accuracy, reliability, effectiveness, safety, suitability, or any results you may achieve.
Your use of any Third-Party Services, and any communications or interactions you have with Third-Party Vendors, are solely between you and the applicable third party, and may be governed by their own terms of service or use. Elokencia is not responsible or liable for any Third-Party Services, your dealings with Third-Party Vendors, or any loss, damage, or harm that may result from such use or interactions. You access and use Third-Party Services entirely at your own risk.
10. Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Elokencia and its officers, directors, employees, agents, and partners (collectively, the "Elokencia Parties") from and against any and all claims, liabilities, losses, damages, demands, costs, and expenses (collectively, "Claims") arising out of or related to:
(a) your access to or use of the Services;
(b) any User Content or Feedback you provide;
(c) your violation of these Terms (including, without limitation, Section 3(c)(ii));
(d) your infringement, misappropriation, or violation of any third-party rights, including intellectual property or privacy rights; or
(e) your conduct in connection with your use of the Services.
You agree to promptly notify the Elokencia Parties of any third-party Claims, to fully cooperate in their defense, and to cover all costs, including reasonable attorneys' fees, arising from such Claims. Elokencia reserves the right, at its sole discretion, to assume the exclusive defense and control of any such matter, and you agree not to settle any Claim without Elokencia's prior written consent.
This indemnification obligation is in addition to any other indemnities set forth in a separate written agreement between you and Elokencia or the Elokencia Parties.
11. Disclaimers
Your use of our Services and any content or materials provided therein or therewith is at your sole risk. Except as otherwise provided in a writing by us and to the fullest extent permitted under applicable law, our Services and any content therein or therewith are provided "as is" and "as available" without warranties of any kind, either express or implied. Elokencia disclaims all warranties with respect to the foregoing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, Elokencia does not represent or warrant that our Services are accurate, complete, reliable, current or error-free or that access to our Services or any content provided therein or therewith will be uninterrupted. While Elokencia attempts to make your use of our Services safe and any content provided therein or therewith, we cannot and do not represent or warrant that our Services, any content provided therein or therewith, or our servers are free of viruses or other harmful components or content or materials. You assume the entire risk as to the quality and performance of our Services and any content or materials provided therein or therewith.
Without limiting the foregoing, Elokencia takes no responsibility and assumes no liability for any User Content posted, stored, uploaded, accessed, or downloaded by you or any third party, or for any loss or damage thereto, incomplete or inaccurate User Content, or for any user conduct, nor is Elokencia liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter. As a provider of interactive services, Elokencia is not liable for any statements, representations, or User Content provided by its users in any public forum or other area.
All disclaimers of any kind (including in this section and elsewhere in these Terms) are made for the benefit of Elokencia, Elokencia Parties, and Elokencia's respective agents, representatives, licensors, suppliers, and service providers, as well as their respective successors and assigns.
12. Limitation of Liability
(a)
To the fullest extent permitted by applicable law, Elokencia and its affiliated parties—including its officers, directors, employees, agents, contractors, and shareholders (collectively, the "Elokencia Parties")—shall not be liable to you or your employees, directors, shareholders, agents, or contractors under any legal theory (whether based on contract, tort, negligence, strict liability, warranty, or otherwise) for any indirect, incidental, consequential, special, punitive, or exemplary damages—or for any loss of profits—even if Elokencia or the Elokencia Parties have been advised of the possibility of such damages. To the fullest extent permitted by law, you further agree to be responsible for any breach of our Privacy Policy that arises from your violation of Section 3(c)(ii) above.
(b)
In any case, the maximum total liability of Elokencia and the Elokencia Parties for any claim arising out of or related to these Terms or the Services — regardless of the cause of action or legal theory—shall not exceed one hundred euros (100 EUR).
(c)
The limitations outlined in this Section 12 do not apply in cases involving gross negligence, fraud, or intentional misconduct by Elokencia or any of the Elokencia Parties, or in any situation where liability cannot be legally excluded or limited under applicable law. Some jurisdictions may not permit the exclusion or limitation of incidental or consequential damages, which means that the above limitations may not apply to you in those cases.
13. Release
To the fullest extent permitted by applicable law, you hereby release Elokencia and the other Elokencia Parties from any and all responsibility, liability, claims, demands, and damages—whether actual or consequential, known or unknown—arising out of or related to disputes between users or the actions or omissions of third parties, including claims based on negligence.
14. Transfer and Processing Data
In order for us to provide our Services, you agree that we may process, transfer, and store information about you in France and other countries, where you may not have the same rights and protections as you do under local law.
15. Dispute Resolution; Binding Arbitration
Please read this section carefully. It requires you and Elokencia to arbitrate certain disputes, precluding court action or jury trials. Arbitration will be on an individual basis only—no class, collective, or representative proceedings are permitted.This provision aims to reduce the financial burden and delay in resolving disputes.
You may opt out (see §15(l)). No class or representative actions/arbitrations are permitted.
(a) Claims Covered
This Section applies to all Claims between you and Elokencia—whether based on contract, tort, statute, fraud, misrepresentation, privacy, data security, or any other legal theory—arising from these Terms or the Services, including disputes over the validity or scope of this arbitration clause.
(b) Informal Dispute Resolution
Before initiating arbitration, both parties must engage in a 30-day "Informal Resolution Period" (or longer by mutual written agreement) triggered by delivery of a Claimant Notice.
Notice Requirements:
To Elokencia: Sent via certified mail to Elokencia's registered French address or to the designated email address.
To You: Sent via certified mail or email to your registered contact details.
Each Claimant Notice must include:
Sender's name, address, email, and phone number
Description of the nature and basis of the Claim
Specific relief sought
No arbitration or court proceedings may commence during this period. Deadlines are tolled until its conclusion. The non-compliant party may be enjoined, and fees reimbursed.
(c) Binding Arbitration & Exceptions
Except for:
Small claims (where local small-claims courts permit no class relief), and
IP Claims (claims seeking only injunctive/equitable relief for infringement of intellectual property rights),
All other Claims—including those combined with IP issues—will be resolved by binding individual arbitration. This includes disputes over this arbitration clause itself.
(d) Governing Rules & Arbitration Tribunal
Disputes will be arbitrated by a single neutral arbitrator under the ICC Arbitration Rules (2021) seated in France (ICC - International Chamber of Commerce, ICC - International Chamber of Commerce). If ICC is unavailable, arbitration will proceed under French domestic arbitration laws (French CCP Articles 1442–1527) (ICLG Business Reports).
These rules apply to procedural and substantive matters, including arbitrability. The award is final and binding.
(e) Procedures & Venue
Either party may initiate arbitration with the ICC Secretariat, following ICC Rule requirements , sending notice to the other as described in (b).
Arbitration will proceed in French or English, via written submissions, video, or phone, unless a hearing is requested.
In-person hearings, if needed, will take place in Paris, France, unless deemed unfairly burdensome.
Awards must include written factual/legal findings and are enforceable by courts under French law and the New York Convention (ICC - International Chamber of Commerce, Vinson & Elkins, globalarbitrationreview.com).
(f) Fees
Each party bears its own attorney's fees. Arbitration fees and administrative costs are allocated per ICC or French CCP methods, with provisions for lowvalue claims.
(g) Frivolous Claims
If an arbitrator finds a claim frivolous or filed for abuse (e.g., to harass or delay), the offending party must reimburse the other's subsequent costs, including legal fees.
(h) Settlement Offers
Either party may make written offers. If the outcome is less favorable than the offer, the rejecting party pays the other's subsequent fees and costs. Settlement offers remain confidential until award issuance.
(i) Time Limitation
Any Claim must be filed within one (1) year of arising. Otherwise, it is forever barred.
(j) Confidentiality
Arbitration is confidential. Parties must request protection for sensitive information before disclosure.
(k) Coordinated (Bellwether) Claims
If 25+ related claims with similar counsel are served, they become "Coordinated Claims" managed by bellwether procedures:
Parties notify when threshold is met.
Select 30 initial cases (15 per side) for arbitration.
Conduct mediation post-arbitration—fees paid by Elokencia.
If ≥100 unresolved, parties may opt out remaining claims.
Otherwise, arbitrations proceed in batches of 50 until complete.
Released claims may proceed in court; class status only for notified claimants.
Courts may enforce this process and enjoin non-compliant filings.
(l) Opt-Out
You may opt out within 30 days of first accepting these Terms by emailing support@elokencia.com, including your full name, address, email, and clear intention to opt out. If you opt out, any Claim proceeds in French courts under French law.
(m) Objection to Updated Arbitration Terms
If Elokencia updates §15 (except address), you can reject the changes within 30 days. If rejected, the previously accepted version continues to apply.
(n) Severability
If any part of this Section is invalid or unenforceable under French or EU law (e.g., class-action waiver), that part is severed. Remaining provisions stay in effect. Individual arbitration continues; non-arbitrable claims proceed in court and are stayed pending arbitration.
16. Governing Law and Venue
Any dispute arising from these Terms and your use of our Services will be governed by, construed, and enforced in accordance with the laws of the Republic of France, without regard to conflict of law rules or principles that would require the application of any other jurisdiction's laws.
If any Claim is not subject to arbitration under Section 15, then the courts located in Paris, France will have exclusive jurisdiction. You and Elokencia waive any objection to jurisdiction or venue in those courts.
If your local law requires that consumer contracts be interpreted under your local laws and resolved in your local courts, this section will apply only to the extent that it does not conflict with such mandatory local legal requirements.
17. Modifying and Terminating our Services
Elokencia may update, modify, suspend, or discontinue all or part of the Services at any time. This may include introducing, changing, or waiving fees, or offering certain features or access to some or all users. Where feasible, we may notify you in advance—for example, by email or through an in-service notice—if we plan to suspend or discontinue a portion of the Services.
Unless otherwise stated in writing by Elokencia, all updates and changes to the Services are subject to these Terms. You may stop using the Services at any time, and by doing so, you effectively terminate these Terms.
Elokencia is not liable for any loss or damage resulting from your inability to access or use the Services.
18. Amendments
Elokencia may update these Terms from time to time. When changes are made, we will notify you—such as by sending an email, displaying a notice within the Services, or updating the "Last Updated" date at the top of this page. Unless otherwise specified in the notice, the revised Terms will take effect immediately.
By continuing to use our Services after receiving notice, you confirm your acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of the Services.
19. Severability
If any provision of these Terms—excluding Section 15—is determined to be unenforceable or unlawful for any reason, including on the grounds of unconscionability:
(a) that specific provision will be removed from the Terms;
(b) the removal will not affect the validity or enforceability of the remaining provisions; and
(c) where possible, the provision may be revised or interpreted in a way that makes it lawful and enforceable, in order to reflect the original intent of the Terms as closely as possible and preserve their overall effect.
20. Export Control
You agree to comply with all applicable export control and economic sanctions laws and regulations, including those of the European Union and France, as well as any other relevant jurisdictions. You acknowledge that the Services provided by Elokencia may be subject to restrictions under international export control regimes, including the U.S. Export Administration Regulations (EAR), and you agree not to use, export, re-export, or transfer any part of the Services in violation of such laws.
You represent and warrant that:
(a) you are not located in, ordinarily resident in, or a national of any country or territory subject to sanctions or embargoes imposed by the European Union, France, or the United States; and
(b) you are not listed on any sanctions or restricted party lists maintained by the European Union, France, the United Nations, or the United States government (including, but not limited to, the U.S. Treasury Department's Specially Designated Nationals list or the U.S. Commerce Department's Entity List).
It is your responsibility to ensure that your use of the Services complies with all applicable export and sanctions requirements.
22. Miscellaneous
The failure of Elokencia to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms constitute the entire agreement between you and Elokencia concerning the subject matter herein and supersede all prior understandings, representations, or agreements, whether oral or written.
Section headings are provided for convenience only and have no legal or contractual effect. Any use of the term "including" shall be interpreted as "including, without limitation."
Unless otherwise stated, the following provisions will survive any termination of these Terms: Sections 1, 2, 3, 4, 6(a), and 7 through 22.
These Terms are intended solely for the benefit of the parties and do not confer any rights or remedies on any third party, unless expressly stated otherwise.
You agree that communications and transactions with Elokencia may be conducted electronically.
If you have any questions, concerns, or complaints about the Services, you may contact us by email at legal@elokencia.com, or by post at:
Elokencia SASU
60 rue François 1er
75008 Paris, France
Please avoid including sensitive information such as payment card details in your email correspondence, as email communication may not be secure.