1. What is a cookie?
A cookie is a small text file placed and stored on your device (computer, smartphone, tablet) when you browse a website or use a web application. It serves several purposes, including:
- Ensuring the proper functioning of the service,
- Remembering your preferences,
- Analyzing site traffic,
- Personalizing your experience,
- Optimizing our artificial intelligence features,
- Delivering relevant content and tailored communications.
2. Who uses cookies?
The cookies used on our website and platform may be placed by:
- Elokencia, to ensure essential functionalities and enhance your experience,
- Third-party partners, for audience measurement, customer support, payment processing, or marketing purposes.
3. What types of cookies do we use?
Strictly necessary cookies: Basic platform functionality (legitimate interest, up to 12 months)
Functional cookies: Improved user experience (consent, up to 12 months)
Audience measurement cookies: Traffic analysis (consent, up to 13 months)
Customer support cookies: Tracking user interactions (consent, up to 12 months)
Secure payment cookies: Transaction authentication (legitimate interest/consent, up to 12 months)
Marketing/AI cookies: Personalization, model training (consent, up to 24 months)
4. Use of cookies for artificial intelligence
As part of its services, Elokencia uses certain cookies and trackers to:
- Collect platform usage data,
- Optimize AI recommendations,
- Train its AI models using pseudonymized data.
These cookies are only activated with your explicit consent. You may withdraw this consent at any time.
5. Third-party cookies used
Google Analytics: Traffic analysis – https://policies.google.com/privacy
Intercom / Crisp: Customer support – https://www.intercom.com/legal/privacy
Stripe: Secure payments – https://stripe.com/privacy
Hotjar (if enabled): Behavioral analysis – https://www.hotjar.com/legal/policies/privacy/
6. Managing your preferences
On your first visit, a consent banner allows you to accept, reject, or customize cookies (excluding essential ones).
You can also modify your choices at any time via the 'Manage my cookies' link at the bottom of the page or through your browser settings.
7. Disabling via browser
You can reject cookies through your browser settings:
- Chrome: https://support.google.com/chrome/answer/95647
- Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac
- Edge: https://support.microsoft.com/en-us/microsoft-edge
8. Cookie retention period
Cookies are stored according to their type:
- Session cookies: Deleted when the browser is closed
- Persistent cookies: Up to 13 months (24 months for some AI-related cookies)
9. Your rights
Under the GDPR, you have the following rights:
- Access, rectification, deletion
- Objection to processing
- Withdrawal of consent
Contact: dpo@elokencia.com or by mail to the postal address provided.
10. Policy updates
We may update this policy at any time. The date of the last modification is indicated at the top of this page.
